Shipping policy

🚚 Shipping Policy

1. Overview

At Infinite Hub, we aim to deliver your IT hardware, refurbished devices, and accessories quickly and securely across South Africa.

2. Delivery Areas

  • We offer nationwide delivery across South Africa 🇿🇦
  • Delivery is available to both residential and business addresses

3. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day

4. Delivery Timeframes

Estimated delivery times:

  • Major Cities (e.g., Durban, Johannesburg, Cape Town): 1–3 business days
  • Outlying Areas: 2–5 business days

Please note: Delivery times are estimates and may vary depending on courier services.

5. Shipping Costs

  • Shipping fees are calculated at checkout based on location and order size
  • Promotional offers may include free delivery on selected products

6. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS
  • Customers can track their shipment directly with the courier provider

7. Delivery Conditions

  • A valid delivery address and contact number must be provided
  • Someone must be available to receive the parcel
  • Failure to accept delivery may result in additional charges

8. Risk & Ownership

  • Risk passes to the customer upon successful delivery
  • It is the customer’s responsibility to inspect goods upon receipt

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery
  • Provide photos and details of the issue
  • We will investigate and arrange a replacement or resolution

10. Delays

While we aim for fast delivery, delays may occur due to:

  • Courier issues
  • Weather conditions
  • High order volumes
  • Remote delivery locations

Infinite Hub is not liable for delays beyond our control.

11. Collection Option (If Applicable)

  • Collection may be arranged upon request
  • Customers will be notified when the order is ready

12. Incorrect Address

  • Orders shipped to incorrect addresses provided by the customer are not the responsibility of Infinite Hub
  • Additional delivery charges may apply for redelivery

13. Contact Us

For shipping queries:

📧 sales@infinitetelecoms.co.za
📞 087 138 6220

⚠️ Important Notice

By placing an order with Infinite Hub, you agree to this Shipping Policy and understand that delivery timelines are estimates and subject to change.